I had an issue accessing my email account a couple of weeks ago (using Safari on an iMac) - went through the process of resetting my password using a non virgin email account which sorted things out. However, I was then using a password generated by Virgin and was advised to reset everything after a week or so - I tried to do this but every new password I tried to use was rejected by the system, not only that, but when I tried to use the new password given to me by Virgin I could no longer access the account.
I read on this forum that Safari may be blocking things somehow so switched to Firefox - when I did I found I was already logged in and could access the account - all good but at this point still didn't know what my current password was or which email I was supposed to log in with. This morning when I checked my messages I could see them but wasn't able to reply to anything - I thought it was worth trying to reset things but am having the same trouble resetting the password in Firefox as I did with Safari - any help much appreciated.
Carl
