Email help

[Val70]

My ntlworld email was hacked and continues to receive demanding emails. I have informed virgin and action fraud. I left virgin a year ago and have continued to request that the email is closed but this has not happened. I can do nothing as no longer a customer. Please can someone help 

[Vikki_M]

Hi Val70,

Thank you for your post and welcome to our community. 

I'm sorry to hear your email account has been hacked.

I'll send you a private message now to help get this account deleted. 

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Vikki_M]

Hi FranklyFJ, 

Thank you for your post, I'm sorry to hear you're having the same issue. 

I'll send you a private message now to help get this email account deleted. 

Please look out for the envelope in the top right of the page and pop back to me when you can. 

[Vikki_M]

Hi Val70,

Thanks so much for joining me in a private message.
I'm happy we were able to resolve your concerns together :).
If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    

Take care.