Email blocked due to hack

[Robtow]

Hello 

Looking for help as after 2 weeks Virgin support still cant reset an email 

The email address got hacked into so virgin blocked it but I can no longer get into it as after 7 calls with Virgin, getting nowhere.

I keep getting 3-5 business days but when i chase, the try and then has to go back to 3-5 business days 

[Martin_N]

Hi Robtow,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your email address. 

We can certainly take a look into this for you. 

I will private message you now. 

^Martin

[Robtow]

Any update on this. Took 2 days to get through security with emails boincing back and forward. Now i have someone trying to hack into the email. I have already lost £200 pound due to Virgin inept security now 1 month on still no resolve and the call centre keep raising tickets. This has to be the worst customer service i have ever seen.

[Robert_P]

We can see you're in a Private Message with my colleague Zach, please feel free to respond there and Zach will respond as soon as possible.