Email account locked
I am always reluctant to start a new thread when I already have one still live on this subject but the total lack of any official involvement from VM staff in my previous thread has forced my hand. I...
Forum Discussion
All back up and running, many thanks once again to John_GS for his patient help.
Hi Graham, after I had verified myself to him he sent me another verification link to my gmail address. Even though I got the dreaded OOPS page the change of username went through and the system then generated a new password.
glad yours has been sorted i am still unable to access my emails
I'm not sure if anyone will be able to pick up on this recurring login problem. John GS was the person who resolved all my previous issues.
As mentioned above after going through numerous procedures including having to give a non VM email address to reset my VM email accounts which in itself is a ridiculous situation. Using a gmaiI address I did at least get our email accounts back up and running. At the time I was assured that this only affected my email accounts and my main VM account would still be accessible using my original ntlworld email and password.
I have just tried to access my main VM account online and it refuses to recognise my original email user name or password and trying the non VM email and password does not work either. If I use the forgot my email link it returns a strange gmail address which I am 100% certain I did not set up, it uses the first character in the gmail address, then has five dots and then the last character of the address, however the correct address is nine characters oong not seven. Even If I use this address to try and retrieve a password it rejects that address.
HELP.
