Hi - I’d be really grateful if there’s someone from VM available to message me about this.
I have been locked out of one of my secondary email accounts. When accessing the account via the iPhone mail app I was told the password was incorrect. I therefore tried to access it via webmail on a laptop - and I was told the account was locked.
I had a telephone conversation with a VM agent who tried a forced password reset and other measures. These all failed to work. The agent told me he would raise a ticket and escalate because I’m not the only user experiencing this problem. I was given a ticket number, told I’d receive a text to my registered phone number and that the problem would be fixed in 3-5 days.
Sadly, I’ve not received a text and am still locked out of my mail account. I believe there are a number of important emails in that mailbox. I’ve checked my main VM account and can see that the locked account is listed there. However it is not accessible.
I’d really appreciate it if someone from VM could message me about this as I do have a ticket number which might help resolve this. I have tried a dozen times to check where this is up to via VM online chat. However, when I input my phone number to the bot in order to start a WhatsApp chat, no message ever arrives and the bot logs me out!
Many thanks,
Tom
