Welcome back to our community forums and sorry to hear you are having log-in issues. We can understand the inconvenience caused and we want to best help. Typically this link would be useful https://www.virginmedia.com/help/billing-and-payments/login-problems However in this case, to best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
