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stebley
Joining in

on ‎09-01-2024 16:30

I have now been 3 weeks without e-mail because Virgin disabled my account without informing me? Despite numerous phone calls, and several promises of return calls once the issue was resolved,I have heard nothing.

On my last call a Ticket was raised, number P012303613.  CVould someone please get back to me on this.

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Ashleigh_C
Forum Team
Forum Team

on ‎10-01-2024 16:47

Hi there @stebley 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing this issue and that you have yet to have an update. I would be more than happy to take a look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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