Forum Discussion

CSSK's avatar
CSSK
Joining in
7 months ago

E-mail passwords

I now have a system generated password to use with MS Outlook. Should the password registered for e-mail in my Virgin media account be the same system generated app password to enable MS Outlook to connect to virgin?

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    7 months ago

    CSSK Each VM email address now potentially has two username/password combinations.

    For email client/app access you need to use the original email address as the username and the generated app password.

    For My VM and VM webmail access you use the third party email username together with the normal My VM password.

    • CSSK's avatar
      CSSK
      Joining in
      7 months ago

      Hi so if I am concerned about security I can change the V Media email password if I'm using email via V Media and it won't impact the log in for MS Outlook for my email as it is using the app generated password?

      • Steven_L's avatar
        Steven_L
        Forum Team
        7 months ago

        Yes CSSK that is correct, you can change the Virgin media webmail password and this will not affect the password that is used for 3rd party apps such as Outlook. 

        Kind Regards,

        Steven_L

  • Zach_R's avatar
    Zach_R
    Forum Team
    7 months ago

    Hi CSSK,

    Thank you for your post and welcome back to our community forums. We're here to help.

    It looks like Graham_A has answered your query regarding emails and logins, but please do let us know if there's anything more that we can help you with.

    Thanks,