Virgin Media Community

[howellsgaynor]

I have an old .ntlworld email address that has been hacked and locked.  How can I delete this account?

[coenoby · Accepted solution]

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@howellsgaynor wrote:

 How can I delete this account?

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One of the Forum Team (VM staff who support this forum) should be able to arrange that for you.

One of the team will contact you via this thread in the next day or so.

Coenoby

[Ilyas_Y]

Hi there @howellsgaynor, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the email. 😞
I will assist you on this and get this deleted.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hi @howellsgaynor thanks for speaking with us today on the forums. 🙂

As advised - we have been able to make a request with my IT team to get this deleted within the next 5 working days.
Reach out to us for any other queries you may have and we'll assist.

Kind regards,
Ilyas.

[RGibbons]

Please can someone delete an old ntlworld email that has been hacked 

[Travis_M]

Hi @RGibbons 

Thanks for posting on our community forum and so sorry to hear about the issue with your email

I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.

Regards