Change email password

[varoach]

A very helpful VM tech guy recently helped me to delete a secondary blueyonder account due to hacking. I have now tried to change my primary account password as a precaution but despite entering a different email address for verification purposes I have been unable to reset this. Could a VM tech support please help me out again?

Manty thanks

[Ashleigh_C]

Hi there @varoach 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

I'm so sorry to hear that you are facing an issue with your email, can I just confirm from your post, have you now set your log in email to a non Virgin email?

[varoach]

Thanks for getting back to me but I think I have resolved the problem. I will get back to you if I need any more assistance 

[Matthew_ML]

Glad to hear this, if you need anything do let us know.