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Cant change my email password

colingardner
On our wavelength

I need to change my email password, yet it keeps going on a merry go round keeps saying verify your identity and asking for my email address again and again.

Is my VM passport the same as my email login?

 

 

 

 

11 REPLIES 11

Thanks for your message.

I used the VM password generator so it's very unlikely they will be able to break it.  I've not had any extortion emails since.

Colin

coenoby
Very Insightful Person
Very Insightful Person

@colingardner wrote:

I used the VM password generator so it's very unlikely they will be able to break it.  I've not had any extortion emails since.


That's good news, thanks for the update.

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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