Ashleigh,many thanks for your swift and helpful response .Apologies for the delay in replying- the email telling me of your reply went to my Junk- and I am in the midst of an IT nightmare in Portugal relating to email, water and telephone. It applies to all my virgin and Ntl emails and to my wife's Ntl one. The email just does not go and is put in my Outbox.
i complained to the internet provider here- Lazerspeed who are a largish and growing company providing internet to a lot of the Algarve. They have just suggested to me that Virgin is blocking Lazerspeed's "public IP address" or, possibly ,blocking that address that applies to me!
I cannot understand why Virgin would do anything like that . We come here regularly and were here for 10 days at the end of Feb and start of March and had no problems with our email at all. However, as your colleagues know, starting late April I had a real problem with Virgin who effectively, seemed to blacklist me but say that they had not and it took a lot of help from your colleagues to get this sorted out. As a result I do not know who has done what to cause this problem but it is very real and we are desperate to get our emails working properly here again- as they used to.
Very many thanks and look forward to hearing from you.
David
Many thanks.
