Can't sent emails from microsoft outlook

[Matt42]

Hi,

Suddenly I can't send emails from microsoft outlook. I keep getting a pop up box asking me to reenter my SMTP settings. It's been like this a week now and driving me crazy. I keep reentering the SMTP settings to no avail. Virgin outlook works on my other devices. Can anyone help?

Matt

[Adduxi]

How old is your version of Outlook?  Simple SMTP authentication is due to be retired by Microsoft Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email ap...

This is not due to come into force until September though.

[Matt42]

Version 2406. I pay an annual licence fee to microsoft 365 so should have the latest?

[Matt42]

Can anyone help?

[Graham_A]

@Matt42 Check that you are using the correct VM settings in the Outlook account which includes have the box ticked to say that outgoing email/smtp server requires authentication.  You can see the correct settings here under the section for adding email to a device: https://www.virginmedia.com/help/broadband/manage-email-account

By the way the forthcoming change by MS referred to by Adduxi only applies to email accounts supplied by Microsoft such as outlook.com hotmail,  live and msn.

[Matt42]

[MOD EDIT: Personal and private information has been removed from this post.]

[Matt42]

As so?

[Graham_A]

@Matt42 Remove the tick from requires SPA as this is not used by VM.

[Matt42]

Settings are Server smtp.virginmedia.com

User Name my name@virginmedia.com

Password : xxxx

SSL/TLS

Port 465

Authetication = use same settings as my incoming mail server

[Graham_A]

@Matt42 So these are after changing the settings from those shown in your earlier image.  Having made the changes are you still getting the error message?

If so you may have to go though the process to generate an app password for use with email clients.  VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management.

If you haven't already changed the account username to a third party email address then you are likely to be promoted to do so before you can generate an app password.

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address