Blueyonder email locked

[resi5]

Hi,

 I have been locked out of my blueyonder emails since 31Oct, desperately need access for work purposes. When I try to access my email , I get a message:

Your Virgin Media account is locked. I have spent hours on the phone to Virgin Media customer service who are useless to say the least. Can’t solve the problem and tell me that someone from IT dept will call . No/one is calls back,!it warrants contacting BBC watchdog and various media to expose their non existent customer service. Can someone help PLEASE!! A big thank you.

[David_Bn]

Thanks for coming back to us @resi5, and I'm sorry to hear of the issues that have been experienced with the E-Mail account.

Check out the envelope in the top right hand corner for a private message from me and I'll do all I can to assist you further in getting this one resolved for you.

Thanks,

David_Bn

[AnnieR2]

Did you find a way to fix this?    A friend has just been locked out of her blueyonder email and, after hours on the phone, has been told they can't get her back in.   She is on VM broadband too.  Had exactly the same experience as resi5.   Would love to be able to help her

[Ayisha_B]

Hi @AnnieR2 

If your friend can get in touch with us here, we will be more than happy to look into.