Blueyonder email fault

[Tomsmeeton]

We haven’t been signed up to virgin media for over 10 years but have always had access to our blueyonder email accounts which have worked perfectly.

Today I’ve been getting an error message saying server not responding.

when I go into my account it asks me to log in with my password to the imap4.blueyonder.co.uk and then just fails to connect. Is there anything I’m missing? 

[goslow · Accepted solution]

If you are no longer a customer of VM broadband, VM may have started a process to delete your Blueyonder mailbox. VM has recently been clearing out mailboxes which are no longer linked to an active VM broadband account. Some users have had a 30 day notice of deletion but some mailboxes have been deleted with no notice.

A VM forum team person should reply here, usually within a few days to advise.

[Tom_W1]

Hi @Tomsmeeton thanks for your post here although we're sorry to hear of your concerns raised here.

It would seem that due to the length of time that has passed since you were a customer (it can be up to 90 days after disconnection), that the email address will have been disconnected and therefore is no longer available.

Despite this, I'll send you a PM to see if we can help but for a former customer, our tools are much more limited in how we can help just so you know.

Please respond directly when you can.