Forum Discussion

zaingraham's avatar
zaingraham
Just joined
10 months ago

Blueyonder email address hacked - no access

Hi,

My Blueyonder email address has been hacked and I have no access to it. 

I've tried following the steps on the guides online but NOTHING is working.

I need to speak with a human to sort this out.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    10 months ago

    Hey there zaingraham Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm so sorry to hear about the issues with the hacked email you are experiencing. 😢
    I will assist you on this and try to resolve the matter for you.

    I will send a private message. 🧾

    Kind regards,
    Ilyas.

  • dave1972's avatar
    dave1972
    Just joined
    10 months ago

    having the same issue . blueyonder email account hacked and i need to delete it any help would be great

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      10 months ago

      Hey dave1972, thank you for reaching out and I am so sorry to hear about, also a warm welcome to the community.

      Let me send you a DM to get this looked into.

      Please keep an eye out for it.