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john-wiggins
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Access to an old Virgin Media blue yonder email account

I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails from another alias that forwards to my gmail account

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Anankha
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Re: Access to an old Virgin Media blue yonder email account

Can you log into the account via webmail? If not is there any error message?
Is the account connected to an active broadband account? If not then the address may have been deleted.

My Broadband Ping - VM new Hub.
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Zoie_P
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Re: Access to an old Virgin Media blue yonder email account

Hi John-Wiggins, 

Thank you for your post and welcome to the forums 🙂 

I am sorry you are having email issues.

Can you please confirm if you have active virgin media services?

Zoie

Zoie
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john-wiggins
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Re: Access to an old Virgin Media blue yonder email account

Yes I do - I can give you my account number if required.

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Kath_F
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Re: Access to an old Virgin Media blue yonder email account

Hi john-wiggins, 

Thanks for coming back to us on this one. 

As you're an existing customer, you should be able to access the email address directly. You will need to log in to My VM here. Once logged in, go to the Manage My Profile section and you can reset the password to the email account. 

If the email address isn't there then it's likely connected to a different account you may have held in the past. If this is the case then we'll need to look in to things further to check. 

Let me know how the above goes first and we'll take it from there. 

Thanks, 

Kath_F
Forum Team




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john-wiggins
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Re: Access to an old Virgin Media blue yonder email account

Thanks - I checked my current account and there are no additional accounts attached to my account, so it probably isn’t linked. Is there still something that can be done?

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Zach_R
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Re: Access to an old Virgin Media blue yonder email account

Hi @john-wiggins,

If you're unable to locate it on the current account you have with us then it would be linked to a previous account that you had with us. If you can recall details that may be linked to the email account in question, please respond to the private message I'll be sending to you shortly and we can go from there.

Thanks,
 



Zach - Forum Team


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