403 forbidden error message
Suddenly every time I try to access my Blueyonder email account on the Virgin website I get a 403 Forbidden message. I reported it today by phoning Virgin but they didn't have a clue why it's happeni...
Forum Discussion
After several attempts they finally managed to find a temporary fix that allowed me to log in. But they said this is a widespread fault that's cropped up recently affecting lots of people and it may be a long time before I can log in in the normal way. There are clearly serious problems once again with Virgin email.
Hi Mikes2400, did you ever get this resolved and if so what was the solution? I have the same problem now with blueyonder and the support agent made an appointment for me with an engineer to check my cables but I am very skeptical that this is the problem judging from what everyone else is saying ... so I am not clear as to whether there is a fix for this or not? Thanks for any advice
The problem still hasn't been resolved. The 'temporary fix' that Virgin imposed on me (where I have to log in via a completely different email address) was supposed to be just for a few days and they said they would let me know when I could log in normally. But I never heard from them again, which means at any time I could suddenly find I can't log in again. They are just trying desperately to devise workarounds - I can't trust them anymore.
Forum Team - Can you resolve this? I could be locked out of my email at any time. It's nerve-racking.
Just to explain further, - because of mistakes made by Virgin that has messed up my blueyonder account - they say I can only log in via my Outlook email account, As a result Virgin now contacts me (eg my bill) by emailing my outlook account (even though I only use the blueyonder account). How do I get out of this crazy set-up?
Hi all,
The 403 Forbidden error message can display when there has been an issue authenticating your email details, between your device and our servers. This can sometimes be a single-device issue, but can also affect other devices too.
The best way to resolve this issue is to perform a password reset for your Email(s) (via My Virgin Media Settings) and then, after an hour, the error should be gone and you should be able to access the service as normal.
Thanks,You've not properly read what I said was my problem. Virgin has me down (wrongly) as only having an Outlook .com email address (and even sends my bill statements to it instead of blueyonder). All my online attempts to reset my blueyonder password therefore end in me being told I cannot change my blueyonder email address.
The 'temporary' fix to the original 403 problem that Virgin chose, using Outlook, would (they said) only be for a few days) but that was over 2 months ago! It works up to a point but if I can't log into my blueyonder account directly then I could easily lose access to my emails for good.
Why do I have to accept this nonsense when it was Virgin who messed up my account in the first place? And they told me the original 403 problem was affecting lots of other customers as well.
