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New update for 360 and Stream boxes (5.04 & 5.05)

We are pleased to announce that the latest updates (5.04 and 5.05) have been rolled out to your 360 and Stream boxes. Here are the key changes following the update:- Pluto TV The Pluto TV app is now a...


Get the most out of Euro 2020

The wait is over - Euro 2020 (or should that be Euro 2021) hits our screens this week with the first of 51 matches as Italy face Turkey in Rome. The action intensifies over the weekend as Wales, Engla...


Roaming Abroad Top Tips

Going away? Make sure you’re armed with everything you need to stay in touch with friends and family. So if you’re going live in Ibiza or showing off your best hot dog legs in Marbella: focus on your ...


Virgin Media's data incident - Help and Advice

What happened? We recently became aware that some personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing and we have contacted affected...


What to do with phishing emails

We’ve been made aware that some people are receiving fake emails that claim to be from Virgin Media. These fraudulent emails often contain links which are designed to prompt you into disclosing person...


WiFi Wins

Here are 3 easy wins to help you get more from your Hub. Follow them and you could enjoy a better, faster WiFi connection all over the house. WiFi Win #1 Find your Hub's happy place Make sure to keep...


COMPETITION: £100 prize for making a help video

Thanks for your interest, the competition closed on 12th April 2019 Make your own ‘Helping Hands’ VideosGet your video featured on CommunityWin Prizes! Hopefully you’ll have seen our Helping Hands cha...


Channel Islands and Isle of Man roaming tips

If you've joined us or had a new SIM after December 2017, and run into trouble getting your roaming to work in the Channel Islands or Isle of Man don’t worry. This happens from time to time and it’s e...


iOS update and WiFi

Updated: 19th September You may have experienced intermittent WiFi connectivity on your Apple iPad or iPhone lately. We’re aware of an issue where an Apple device may lose WiFi connection to our Super...


Proof of Purchase

Phone Stolen? Damaged your Mobile? Here's how to obtain Proof of Purchase for your Virgin Mobile phone.   When making a claim with a third-party insurer, they may ask for your Proof of Purchase. And ...