My Virgin Media: Introducing the updated app
We want to help you get the best out of your life with Virgin Media, so we’ve made our app even better. Now you can stay on top of your broadband, TV, home phone and mobile accounts, all in one place,...
Blog Articles
Test the new My Virgin Media app
Our Virgin Media app and Virgin Mobile app are joining forces to become the all-in-one My Virgin Media app - and we want you to be among the first to test it! The new version of the app will provide t...
Have your say - payment due for balance reminders
We're always looking for ways to improve how we communicate with you on the things you find important. We'd love to hear what you think about our proactive communications for payment for due balance r...
Have your say - payment receipt including service restoration time
We're always looking for ways to improve how we communicate with you on the things you find important. We'd love to hear what you think about our proactive communications for payment receipt including...
How to report damage to street equipment
Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. If you've noticed a problem with one of our street cabinets, cables...
Get the most from your Gig1 service and Hub 4
Learn how to get the most out of your Hub 4 and Gig1 service with our handy FAQ. How do I make the most of the Gig1 Fibre Broadband speeds? With Gig1 Fibre Broadband on the Hub 4, you get to share ov...
How to test our latest products and services
Are you the sort of person who has to have the latest gadgets and gizmos? Do you love giving feedback on new tech? Would you like to get your hands on our new products and services before they’re offi...
How to report a critical illness for a Virgin Media account holder
You may need to report a critical illness to a Virgin Media account holder and if you do, we are here to help. Just make sure that you have the account details to hand when you call and our dedicated ...
How to let us know if the account holder has died
We know that this will be a difficult time, so we want to make the process of making any account changes as simple and efficient as possible. You can either transfer the service into another person’s ...
How to get the most out of your Hub 3.0 WiFi
The Hub 3.0 is Virgin Media’s most advanced Hub, offering our fastest speeds and strongest WiFi connections. We want your WiFi connection to operate as well as it can so buffering becomes a thing of t...
