Virginmedia@uk.matchbox.maruhub.com

[Omgwtflol]

Hi I have seen so many people ask same question about this email. Response people have received is very confusing. They have been told legit email others been told the email is  raising concerns. So I want to be told the correct answer? This had been going on for years so how this not been solved already.?? 

[Omgwtflol]

Also can anyone let me know what I'm doing wrong as when search Virginmedia@uk.matchbox.maruhub.com on forum my message not showing only others I seen with same issue 

[Cardiffman282]

I recall receiving a satisfaction survey from these guys. It was fine (although VM completely ignored the feedback of course). 

[Tudor]

I never reply to surveys.

[goslow]

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@Omgwtflol wrote:

Also can anyone let me know what I'm doing wrong as when search Virginmedia@uk.matchbox.maruhub.com on forum my message not showing only others I seen with same issue 

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Search either the word

'matchbox' or 'maruhub'

and you'll find more topics on the forum (including your own)

They describe themselves as a 'global insight partner'

https://www.marugroup.net/maru-matchbox

A past topic reveals more info linking VM customers to them

https://community.virginmedia.com/t5/Forum-Archive/Is-VirginMediaSurveys-maruedr-com-a-legitimate-e-...

As per @Tudor, don't bother filling in surveys. All you do is give out more personal info about yourself and the most likely result of that will be more email spam to your inbox.

[Buffer6]

The domain “matchbox.maruhub.com” appears to be associated with Maru/Matchbox, a global insight partner. They use proprietary software to connect with people relevant to their clients’ needs1. If you received an email from “virginmedia@uk.matchbox.maruhub.com” asking you to fill in a survey, it’s advisable to exercise caution. You might want to report it for security purposes1. 🛡️

I don't fill in surveys either

[Cardiffman282]

For purposes of the thread I have just found my email from this lot from November 2020 and copy it below:

Hi [Cardiffman282],

First of all, thank you for being a Virgin Media customer.

At Virgin Media, we really care about getting feedback from our customers. You may remember we recently emailed you to say we’ve put together a few questions and would really appreciate it if you could take 10 minutes to answer them.

To give us your feedback...

Click Here [link to survey] 
Virgin Media looks after the data collected and may use it together with information already held about you (e.g. the products you have) to make sure you're getting the products and services you want. This will be shared with the customer service team; however we will never share this information with anyone outside of Virgin Media without your consent. All the information you provide is covered by the Virgin Media and Maru/edr privacy policies.

Can we help you with anything else? If you need any help or support with your products or services simply visit virginmedia.com/help. Or to get in touch, visit virginmedia.com/contact.

Thanks very much in advance for your help.

Yours sincerely,

The whole team at Virgin Media

** An important note **

If the link above is not clickable, please copy and paste this entire web address into your internet browser: https://edigitalsurvey.com[rest of url] 

If you do not wish to receive further messages regarding research being conducted by Maru/edr on behalf of Virgin Media, please click here.

And just so you know, this email is unique to you. So please don't pass this email to others as they won't be able to answer the questions, and we won't see their feedback.

You have received this email because either you, or someone else using this email address, is a customer of Virgin Media. Maru/matchbox conduct surveys on behalf of Virgin Media and are industry leaders in online research, operating under ESOMAR guidelines. For Maru/matchbox's detailed security policy, please click here.

Maru/matchbox can be contacted here:Maru/matchbox, The HUB, Berrywood Business Village, Tollbar Way, Hedge End, Hampshire SO30 2UN. +44 (0) 1489 772920. Registered in England.

Virgin Media looks after the data collected in this survey, and may use your feedback together with information already held about you (such as how long you have been a customer and the products you have) to make sure you're getting the products and services you want. We will never share information with anyone outside of Virgin Media without your consent. The information collected is treated in accordance with Virgin Media's privacy policy. Or you can write to the team at: Virgin Media, Bartley Way, Bartley Wood Business Park, Hook, Hampshire, RG27 9UP.