yes totally being ripped of since 2nd of august we had issues with our services broadband drop outs every 3-4 mins,phone line loss ,tv service loss after so many attempts to fix it one engineer found that the cable from cabinet to house was at fault ,so after two failed promise appointment to come on the third they turn up to replace it.again the issues was still there and then on the 30/10/23 an engineer came out replace all cable and router service is up and running .phone virgin for compo they offered £20 we refused asked to speak to retentions they offered £20 we turn it down then they came back with £45 again we turn it down as this has been going on since 2 august to 30 october,made a complaint so we just been told it will take 48 hrs for an manager to call us back we will wait and see going like there return calls promises in the pass i won't waste mt breath.
so yes virgin customers are being ripped of
