Solved
I’v asked to cancel my virgin membership, for 2days have been shunted from pillar to post and still not j
Evening all. iv been a virgin customer for a number of years , paid my dues on time without fail, now I want cancel my services due to end of contract term, customer services reps keep passing me fr...
- Never cancel your Direct Debit. VM won't care, they'll just send bailiffs round to collect what you 'owe'.
- Send a recorded letter by post https://www.virginmedia.com/help/cancel-virgin-media
- VM are currently being investigated by Ofcom https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/open-cases/cw_01275#:~:text=Ofcom%20has%20today%20opened%20an,following%20complaints%20received%20from%20consumers.
- Your complaint will be filed with others under resolved without any word on how or what has been done to resolve (It won't be resolved).