iv been a virgin customer for a number of years , paid my dues on time without fail, now I want cancel my services due to end of contract term, customer services reps keep passing me from retentions to home moving department for lady 2 days and still no joy.
They are making it impossible to leave and will not action my request to cancel.
I have now cancelled my direct debit in protest and will be writing and send a recorded delivery letter to head office to complain abt the shoddy customer service Iv received and request they cancel my service.
how dare they treat people with this level of contempt, should I get no reply I will go to the ombudsman to investigate.
anyone else had problems trying leaving virmin
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This is really surprising, when I cancelled earlier this month I didn't have any such issues at all, just told them I wanted to put in my notice, was accepted and then later that day got an email to confirm.
Try calling and going through to the I'm changing address which then allows you to select I'm thinking of leaving, that's what I did.
Have to agree though it is a major PITA, took me over 40 mins of being on hold before I spoke to somebody.
Early days but I just last week signed up to Community Fibre, had a query and got through to their CS within minutes and they answered my query there and then, maybe too early and too small a customer base but there again I'm easily impressed 🙂
In HA7. Billing Area 21.
Utilisation Fault F003502423: Review Dates -> 07/10/2015 -> 02/12/2015 -> 20/01/2016 😞 -> Closed 🙂
Utilisation Fault F004873444: Review Dates -> 29/03/2017 😞 -> Closed 🙂
Utilisation Fault F005506920: Review Dates -> 09/08/2017 -> 08/06/2018 -> 13/06/2018 -> 11/07/2018 -> 12/09/2018 -> 29/05/2019 😞 -> Open 😞