Complaining is impossible, either via the web or by phone, the ops are also requesting full password

[Rabbd1992]

Impossible to complain. I have called 4 times and two of those times ops have requested full password rather than charachters from the word. I am receiving frequent emails asking me to book an engineer as they say my broadband isn't working as it should, it's fine actually. I also need a postal address to return a landline phone as the label they sent is yodel but I am disabled and cannot reach the yodel store. I need a postal address to return the equipment?  Thanks

[scrd01]

did'nt think VM supplied landline phones,

anyway pretty sure you'll find you can pop into your local Tesco's they'll have a yodel collection point 

[Cardiffman282]

Please post some photos of the VM landline phone. 

[newapollo]

The OP may be with Virgin Media Ireland. The screenshot below was found following a quick google search

https://www.virginmedia.ie/customer-support/support-by-products/home-phone/buy-homephone-and-fix-iss...