Forum Discussion

vickihmc's avatar
vickihmc
Joining in
3 years ago
Solved

Cancellation

How do I cancel my contract! Been on this call for 1 hour and they are trying every tactic. Now using the stalling technique.  INJUST WANT TO CANCEL MY CONTRACT 
fraud
incompetent
Obstructive
Poor
Unjust
  • goslow's avatar
    goslow
    3 years ago
    vickihmc wrote:

    How do I cancel my contract! Been on this call for 1 hour and they are trying every tactic. Now using the stalling technique.  INJUST WANT TO CANCEL MY CONTRACT 

    Writing in by post is an option to give your 30 days notice to cancel if you simply wish to leave with no additional unnecessary communication with VM

    https://www.virginmedia.com/help/leaving

    Use a first class signed-for delivery service

goslow's avatar
goslow
Alessandro Volta
3 years ago
vickihmc wrote:

How do I cancel my contract! Been on this call for 1 hour and they are trying every tactic. Now using the stalling technique.  INJUST WANT TO CANCEL MY CONTRACT 

Writing in by post is an option to give your 30 days notice to cancel if you simply wish to leave with no additional unnecessary communication with VM

https://www.virginmedia.com/help/leaving

Use a first class signed-for delivery service

  • BSPN99's avatar
    BSPN99
    Dialled in
    2 years ago

    I assume that if you cancel in writing they reply and give you definite termination date.

    • goslow's avatar
      goslow
      Alessandro Volta
      2 years ago

      In the best of VM traditions, there is no reliability, or consistency, in how VM processes the cancellation as reported in topics on here.

      If you use a signed-for delivery service, when you write in by post to issue your 30 days notice to cancel your services, that carries a certain legal weight and it also gives you a dated/timed record of the delivery. That helps if VM does not process the cancellation correctly and you have to follow it up.

      I cancelled VM last year by writing in. In my case, I initially saw an 'order' for 'broadband and phone' appeared in 'My Virgin Media' (which was the cancellation instruction) and this was later followed up by a letter in the post confirming my disconnection date.

      Unfortunately there is no guarantee VM still does that now or would do it for any/all customers.