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abijayne152's avatar
abijayne152
Joining in
2 years ago

Virgin Stream Audio

I have had my Stream Box Since October 23 with no issues. The last week i had Audio disappear when using Netflix. This week the audio has now disappeared from other apps too. I have no issue with Live TV or Youtube so I imagine there is a fault with the box?

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi abijayne152 

    Have you tried rebooting the Stream box?

    Are you using a soundbar? If so try removing the HDMI or optical cable from both the Stream box and soundbar and turn off the equipment, reinserting the cables and then turn the equipment on again.

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 years ago

    Hi abijayne152, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues with your audio on your Stream box. 

    Please give the suggestions provided by newapollo a try and let us know how things go. 

    Many thanks,