Stream subscriptions not working

Question

For months I've been unable to add subscriptions to my stream account. I've tried online, via the stream box itself and by web chat and nothing ever seems to work. 2 days ago the only subscription I had that worked (tnt sports) I got an email to confirm that it has been removed from my account at my request. I obviously had not requested it to be removed but it seems virgin media decided to take it off.

I get the same error code on the box TS2/1/2/ERR_400/302/400. I've tried to tell an agent via the chat but nothing has been sorted.

I'm sure I wouldn't get such shoddy support from the likes of sky etc.

Daniel_Et · Answer

Hi Carter0012 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry to hear about the problems you're experiencing 😔

I can see you've been in touch with the team since you posted. Are you now any further forward with this matter in terms of getting it resolved?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Carter0012 · Answer

Currently waiting for a member of your technical team to get in touch...

Carter0012 · Answer

Many months and several phone calls later I still can not add subscriptions to my account!!

Akua_A · Answer

We truly apologise for this ongoing issue Carter0012 This is not the level of service that we look to provide. We can however see you have been in contact with our team regarding this issue. Has the issue since been resolved by our team? Do you need any further help?
Thanks,

Carter0012 · Answer

No still not sorted&nbsp;

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