Stream boxes

I was visited a while ago by an engineer regarding another unrelated issue who told us these were now available. 

I asked if they worked with the 360 box but he couldn’t advise 

I completed a survey reflecting this.

Since then I’ve had 2-3 calls from VM OFFSHORE CS team members regarding this query but I cannot understand what they say due to both accents and poor call carrier signals. 

I have asked them to escalate this and for a UK based CS rep to call me so I can understand better. 

Addit 
Why does VM employ offshore reps please who cannot communicate effectively for whatever reason(s)? 

IJ