Stream Boxes v TV Boxes
Having previously been with Sky for 25 years, I have recently signed up to a contract with VM. On the advised installation date, nobody arrived from VM . I decided to call them to find out why and was told there was an error on their part and that I would have to sign up to another contract. I explained exactly what I wanted and was told that the Mega Volt with additional TV boxes was almost identical but an extra £5 per month with faster broadband speeds. So I signed up. When installation date arrived, I only received two of the three TV boxes I thought I was getting. Now I am being told that there was only ever two boxes included in my contract. I didn't know how VM TV worked but my contract included a 'Stream Box' and 2 x 'Additional TV Boxes' so I assumed I would receive enough hardware to watch content on 3 x TV's as this is what I discussed and double checked with VM prior to signing up. Now I am being told that if I want a third box, it is going to cost me an extra £5 per month which doesn't seem right to me?
