Forum Discussion

ashellie92's avatar
ashellie92
Tuning in
7 months ago

Stream box

Hi, I am currently a broadband only customer and as per the virgin website I should be able to get a stream box for a £35 activation fee. However when trying to get this ordered over the phone I am being told my monthly payments will go up by £5 a month plus the activation fee.

I tried to speak to someone on web chat also and was told I could get one but my monthly cost would go from £34.99 to £77 along with the £35 activation fee. 

Happy to pay the activation fee alone then it will give me the freedom to add subscriptions when it suits me.

5 Replies

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  • ashellie92's avatar
    ashellie92
    Tuning in
    7 months ago

    Thanks for that, my partner messaged Virgin on twitter yesterday and they advised there are no monthly fees for it. Think they need to make there mind up 😂.

     

  • ashellie92's avatar
    ashellie92
    Tuning in
    7 months ago

    I think Virgin are just coming out with random numbers now at this point. 

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      7 months ago

      Hi ashellie92 

      Welcome back to the community forums. 

      Sorry to hear of the confusion caused by the agents regarding the stream charges. 

      We can see that you've already been supported on this on another thread by one of my colleagues. Should you've any further questions at all please respond to them over on your other thread and we'll be able to assist further from there. This is so we keep all our communications and support within one thread to save any further confusion as well as to help the community find all the support should another member have similar questions.

  • Wirral-Saint's avatar
    Wirral-Saint
    On our wavelength
    7 months ago

    Sorry to say this ashellie92, but you'd better get used to getting conflicting information from customer services. I've only been with Virgin since July but they are in a league of their own when it comes to poor customer services. I am already dreading a year next December when I have to negotiate my contract.