Stream box with new contract?
Wasnt sure where to post this but hopefully it's ok here
So we signed up for Vm500 with Mega TV on new self install contract
The kit arrived and I noticed straight away I was set a "apollo" stream box rather than the (what I thought was) stadard TV360 as we are in a DOCSIS area, and neighbours also have TV360 here.
This is where the fun starts as I have tried to get astraight forwards response from VM CS team on the reason why this is the case.
The contract I was emailed after signing up makes no mention of the apllo box, just says "Mega TV 190+ channels, and no further info, however the contract in my account on the website has the apollo box added in below the Mega TV section?
I have been told that my area doesnt support the TV 360 box, also that I have to pay more to "upgrade" to a TV360 box
Anyone know what is correct here?
Thanks