Hi,
I had my electricity disconnected for a smart meter installation. When the power came back on I can't get my stream box to work. It goes to welcome screen then black. Remote doesn't power anything. I have tried pairing using TV and zero but it just flashes white in the right hand corner of remote. Can anyone advise?
Hi Ma1983
You could try a soft reset and/or a hard reset.
(I hope you don't have to be a contortionist to do this)
Unplug the USB from the back of the box and then hold the power button on the front of the box while plugging the USB back in. (Keep hold of the power button while doing this)
Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go.
A menu will appear. Now tap the power button to select which reset option (hard or soft) you prefer. I would try the soft reset option first, and if that fails try the hard reset.
Then hold the power button again for 5 seconds on the one selected option to reset it.
Hi,
I will try that. The box is now actually powering up and I can see the home screen but the remote is just not powering it.
[MOD EDIT: viewability
Tried the soft and hard rest. Remote still not working. Took batteries out replaced, tried again. Won't seem to pair. The home screen is showing on the box but the remote just flashes white in the top corner and doesn't work.
Such a brilliant answer.
I am quite good with tech and my head was baffled with this. I changed HDMI leads, Ethernet leads, rebooted modem and the full works. I did your ‘soft reset’ method and bam.. it was working again. Thank you for the comment. This is such a handy forum.
Forum TeamGlad to hear this bigfreddeh.
If you need anything else in the near future you know where to find us. Cheers
