Forum Discussion

6655darren's avatar
6655darren
Just joined
29 days ago

Stream Box keeps rebooting

Hi I got my Stream box installed today. It keeps rebooting after 1-2 minutes. I have tried changing hdmi, turning on and off ect. Any other suggestions

  • newapollo's avatar
    newapollo
    Very Insightful Person
    29 days ago

    Have you tried resetting the Stream box?

    Settings > System > Reset

     

    • newapollo's avatar
      newapollo
      Very Insightful Person
      29 days ago

      Hi again 6655darren 

      I don't know if the following still works, however it gives the option of both a hard reset and a soft reset. (It was the original reset method used when the boxes where first introduced. Sorry I can't check as I don't have the same box as yourself).

      Unplug the USB from the back of the box and then hold the power button on the front of the box while  plugging the USB back in. (Keep hold of the power button while doing this)

      Keep holding the power button in when the Welcome screen appears for 5 seconds and then let go. 

      A menu will appear. Now tap the power button to select which reset option (hard or soft) you prefer. I would try the soft reset option first, and if that fails try the hard reset.

      Then hold the power button again for 5 seconds on the one selected option to reset it

  • 6655darren's avatar
    6655darren
    Just joined
    28 days ago

    Thanks very much for the detailed response. Will give it a go :)

    • Kath_P's avatar
      Kath_P
      Forum Team
      25 days ago

      Hi 6655darren, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having an issue with your Stream box rebooting. How have things been since the suggestions posted by newapollo? Are things working better for you now? 

      If not, pop back and let us know so we can help further. 

      Many thanks,