Forum Discussion

jedi1138's avatar
jedi1138
Tuning in
2 years ago

Stream box and hdmi cec

Is the Stream box hdmi cec compatible? We just had one installed today but the tv won’t recognise it to auto turn on.

We have a Philips oled806 and the Easylink is all set up. It auto turns on both the PS5 and the old Sky Q box. The new Stream box however is not auto recognised and I have to manually change the hdmi source on either the tv or the Virgin remote. We have a 14 day cooling off period and if we can’t get it to work properly then we’ll probably stick with Sky.

thanks

 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi jedi1138 

    On the Stream box go to Settings > System > One Power  and amake sure it's turned ON

    • jedi1138's avatar
      jedi1138
      Tuning in

      Thanks, yes, it is set to On. I’ve been through all the settings on the box that look relevant. I’m trying to find out if the box should do this or there’s a problem elsewhere with the remote etc. The tv itself works fine with the other hdmi cec switch ons.

      thanks again

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi again jedi1138 

        It's possible that the Philips Oled806 is still expecting the old Sky Q box to be still connected.

        Have you rescanned all TV connections to update the Sources menu with recently connected devices (VM Stream box)?
        To rescan the connections…
        1 - Press SOURCES to open the Sources menu.
        2 - Press Up to select the icon at the top right of the Sources menu.
        3 - Press OK to start scanning the connections.
        Newly connected devices will be added to the Sources menu

  • Just to add I seem to have clicked something that says there’s a solution - there isn’t yet. I’m still looking for help on this one.

    • newapollo's avatar
      newapollo
      Very Insightful Person

      jedi1138 wrote:

      Just to add I seem to have clicked something that says there’s a solution - there isn’t yet. I’m still looking for help on this one.


      Hi again jedi1138 

      That is easily remedied by yourself.

      Click on the dropdown menu icon in the top right hand corner of the post you marked, and in the dropdown screen click on Not a helpful answer (screenshot  below)