Sky Cinema stops working on stream box
hi subscribed to sky Cinema via stream box. Started working fine for one day, now is locked. Says still active on my stream subscription, and they’re still taking my money for it! Two hours under cu...
Forum Discussion
Thanks for coming back to us Ttt81, are you still having issues with Channel 4 not working at the moment?
Kind Regards,
Steven_L
Hello, I’ve managed to work out Channel 4 by contacting their help team and rebooted the system
I’m still to be resolution of sky cinema. Been on the help lines 3 times. Every time they say call back in two days. I call back in two days then they say no needs to be five days. I’m getting furious over the chat of the poor people of the help lines. I added the subscription on the 24th of November for Christmas films, is now nearly Christmas Eve. Everyone seems to be relying on this magical Office. Nobody can contact The back office. No one can prioritise the complaint. Nobody gets back to you. I Rarely use these forms, but I’ve honestly never known such awful service to get such a simple issue fixed.
I guess I just wait for someone to say wait another two days, and the month will be up with the subscriptions over.
Thanks John but sadly yet again it’s still not working, no contact from technical team, customer services or complaints. is now the end of the third time I’ve been told five days waiting and still no cinema. Why advertise it if it’s not possible? Kids going mad as not been able to watch their favourite Christmas films. And I’m still paying for it despite not having it.….. wait another 2 to 5 days I guess. Seriously
Yet another two hours with the technical team, complaints team, disconnections team, asking exactly the same questions all very sorry, no one knows what to do, keep getting past between teams. Asked us be disconnected and transferred to sky, they couldn’t even do that. What is the point of having a technical team if they cannot fix the technical issue? any other forum/helplines/complaint services Virgin Media has?
I have had an update from the complains team…. They are very grateful for my patience and wish me good health. They also said not to worry as the background team are going to resolve this. They just need five more days.
unbelievable
the month subscription will be over by then.
on a side note the complaint team asked for a suitable time to call, then called five minutes earlier despite me saying I would be on my commute. They followed up with another patronising email saying how grateful they are for my custom…..
We're sorry for any frustration with what has happened. I'm sure this will be resolved for you soon.
^Martin
Still no reply. Still not fixed. Absolutely no communication still paying for the subscription. If anybody anywhere has any contacts in any virgin back office please forward my details. I seriously can’t believe it takes over one month to flip one switch to fix this.
Beyond words
Hello Ttt81.
We can assure you this will still be under investigation and we are sorry for the delay it is taking.
As an alternative resolution, has anyone mentioned about swapping the stream box over?
Gareth_L
Thanks Gareth,
please see earlier replies re box switching already done.
complaints team chased and I am a priority to be called within two days…. It’s been nearly a week now. They have even closed the fault ticket as the complaint teams investigating….. I am beyond frustrated now. Appalling serviceHi Ttt81
Thank you for your response.I will send you a direct message so we can provide an update.
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