Forum Discussion

Bid1's avatar
Bid1
Dialled in
8 months ago

Problem with stream

 

Is there anyone having problem with stream when booting up. I get this? Thanks. 

 

  • newapollo's avatar
    newapollo
    8 months ago

    Hi Bid1 

    VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

    Have you used the online /service-status checker?

    The service status checker for my area shows it's still ongoing 

    There's a TV issue in xxxxx
    Last updated today, 0:13am.
    Thanks for your patience while we work to fix things as quick as we can. 
    Status  Outage Identified and Raised
    Estimated fix time  Today at 2:06am.
    Details You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.
  • newapollo's avatar
    newapollo
    Very Insightful Person
    8 months ago

    Hi Bid1 

    VM have had issues in various areas with both broadband and TV this afternoon. Most posts show that it's all working again now, however it isn't fixed everywhere yet.

    Have you used the online /service-status checker?

    The service status checker for my area shows it's still ongoing 

    There's a TV issue in xxxxx
    Last updated today, 0:13am.
    Thanks for your patience while we work to fix things as quick as we can. 
    Status  Outage Identified and Raised
    Estimated fix time  Today at 2:06am.
    Details You might not be able to use Interactive TV, Catch Up TV or TV On Demand on your Virgin TV service at the moment. We are working to resolve this as quickly as possible. Please accept our apologies for any inconvenience caused.
  • Carlsdad20's avatar
    Carlsdad20
    Tuning in
    8 months ago

    I had exactly the same yesterday.

    All my recordings had also disappeared, and so had the planned recordings.

    I rebooted the box at 8pm last night and everything returned to normal.

     

    Cheers

    Steve

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    8 months ago

    Hi Bid1,

    Thanks for posting and sorry to see you were having some issues with Stream.

    How have things been since your post on Tuesday?

    Let us know if you're still having issues.

    Alex_Rm