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ParsleyT's avatar
ParsleyT
Joining in
2 years ago

Error CS1011

I keep receiving error CS1011 when trying to set up my Virgin stream box. I also can't seem to login the Virgin connect app because it says my account is "closed or inactive". My account also isn't showing my bills. It's a new install so I gave it a day to sort itself out but its still not working 

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  • iXNine's avatar
    iXNine
    Dialled in
    2 years ago

    A CS1011 code means the stream puck can't connect to the internet. However, because you also can't log in to the VM Connect app, this may mean a deeper problem with your account. I'd suggest calling the VM activation number – 0800 953 9500.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi ParsleyT 

    Your account hasn't been set up correctly.

    You need to call Vm, 150 from a VM phone, or 0345 454 1111 from any other phone.  

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Thanks for coming back to our Community Forums ParsleyT and I'm sorry to hear of the connection issues experienced.

    Can you please confirm if the advice from iXNine has been followed and you've called our activation team?

    Thanks,

    David_Bn