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sunnydhawan's avatar
sunnydhawan
Joining in
2 days ago

CS1011 error

Hi, I recently amended my TV package to include an additional streaming box, unfortunately this has caused both my existing virgin 360 and my streaming box displaying a CS1011 error, resulting in us having no TV over Christmas on either box. I have had two separate engineers visit, both stating my account is incorrect and customer services need to resolve the issue by amending the service id on my account.  I have once again spent 3 hours on the phone to various customer services representatives today, who state  i cannot have a 360 box and a streaming box , whereas both engineers have said I can. Please can you resolve the CS1011 error on my account and allow me to watch tv on my 360 and streaming boxes. Kind Regards

1 Reply

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    1 day ago

    The CS reps are wrong to say that cannot have a 360 box and a streaming box. CS simply must pass this problem to Level 2 support to fix it by doing a service ID rebuild.