Forum Discussion

Bollard1969's avatar
Bollard1969
Just joined
6 hours ago

Confusion re UHD channels

I have had a disastrous and frustrating experience since joining Virgin Media for their TV and Broadband. 

I have already had my engineer visit reimbursed, as the salesman said it would be free and the salesman also forgot to cancel my previous suppliers broadband, meaning I had to pay £20 to my previous supplier which has also been promised to be reimbursed, only after a lot of long winded and time consumer phone calls. 

At the time of the joining call, I made it very clear that I would want to have the two sports UHD channels, Sky Sports UHD and TNT Ultimate, as a few months ago, I had purchased a new UHD compatible TV. The salesman said that would be no problem and they would be free. Great I said. 

I have now been told by a catalogue of managers at Virgin Media that I cannot get those UHD channels, as I only have a Stream Box. 

Even though it says here that you can. 

Sky Sports HD subscribers with a Virgin TV V6 box, Virgin TV 360 or Stream box can access Sky Sports UHD for £7 extra a month. 

So I have simply asked for a Virgin TV Box that I can access the UHD channels with, only be told that it is not available to me. So for now I face the next 18 months with no UHD channels (even though bizarrely I can watch Wimbledon UHD content via the iPlayer) Why the initial salesman gave me a stream box, when I so clearly stated I wanted to watch the two sports UHD Channels, I have no idea and why my issue can't be simply rectified I have no idea. If I can't get the UHD sports channels I'm going to have to cancel. 

My question is, is it true I can't get the two UHD sports channels via the stream box and If I can't why can't I simply be supplied with a box where I can. 

Any help will be gratefully received. 

 

 

 

1 Reply

  • Richardr1's avatar
    Richardr1
    Superfast
    5 hours ago

    The Stream box can get the UHD channels, albeit in the Sky Sport case an additional cost, TNT Sport's UHD channel is included in the one cost.

    If you look on the programme guide, TNT Sports Ultimate is on channel 525, the Sky Sports UHD channels on 532 to 535.

    If you are on the Flex package you can add it via the apps [you need Sky Sports as well to add their UHD package]. If on a different package, they should be able to add the channels for you.