Want to cancel contact
After having over a year of trouble when gaming with virgin enough is enough I want to cancel my contract
Gaming is our main use of Internet and we have been suffering with huge ping spikes energy single day, I was on hub 3 and virgin told me if i upgraded to 1gb and hub 4 or my gaming issues would be resolved, like a idiot I fell for it, it's been the same if not worse since hub 4, we then got hub 5 and again still the same issues, I've had engineer after engineer visit and it's never been fixed,according to my bqm graph that was posted my problems are all due to to many virgin customers in the main street box, I've had a re pull and all cables into the house replaced and its still so bad, I've got 6 months left on this contract but I feel like I'm paying for a service that's just not usable for our needs, I've asked to end my contract and I would like to leave ASAP, virgin are insisting on sending out another engineer but even the last one who came just a week ago said there nothing else he can do, virgin have said that if this is the case then the engineer can put in a notation and I can leave the contract early, I'm really hoping this is true because I really don't want to pay for a service that's unusable any more, would this be grounds to leave my contract early, I have put in an official complaint but as of yet heard nothing, as that can take 28 days but I've had over a year of this and even my kids have had enough because of the constant high ping issues where they go over 500mbps then drop then shoot back up all day and night, even at 2am it does it