Forum Discussion

djj11's avatar
djj11
Joining in
5 days ago

is anyone else's wifi genuinely terrible, especially while gaming?

it's really upsetting me. I have my pc very close to the router, and the connection is still terrible.

7 Replies

  • Hi djj11 
    Thanks for posting and welcome back to the community.
    Apologies for any gaming issues. We've done a check here and no issues or outages are showing. The Hub is showing as being up online for over 3 months. Although designed to be powered on for a long period, it would benefit from an occasional reboot. 
    As you've advised the PC is close to the Hub, can this be connected via Ethernet? 

    If it's also just a WiFi issue, we'd advise downloading the Connect App - https://www.virginmedia.com/broadband/connect-app and when downloaded, running a wireless scan in each room of the property. This will check the connection and optimise where needed. If a Pod needed, you'll be prompted to order.

    • djj11's avatar
      djj11
      Joining in

      It's not that close. But I live in a student flat and there's no other place where the wifi router could be placed.

      It's fine 80% of the time but it lags like crazy and is really annoying

      • Adduxi's avatar
        Adduxi
        Very Insightful Person


        But I live in a student flat

        Are there many others using the same Hub? 

  • Never Game on WIFI, always use a cable. And dont game with a VM HUB in Router mode.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    If it’s that close why are you not using an Ethernet connection?

    • djj11's avatar
      djj11
      Joining in

      dont have ethernet ports? at uni?