beelieve
2 years agoTuning in
Your Virgin Media Mail account is currently unavailable
My wife's has been unable to access her ntlworld email account for 5 days with "Your Virgin Mail account is currently unavailable" displayed when she signs in.
Are trying and failing with the website advice to resolve this issue, we have spoken with an online agent on two different occasions.
The first time we were told the password had been reset and to wait 24 hours for the change to take place on the system.
The second time we were told the email address had been updated, to try after 4 hours and it should be working fine. However the agent said they had raised an IT ticket and if the the issue persists it will be resolved at the earliest.
Would be grateful for any assistance you can provide.
Thanks