I have found the reason why my account had become locked.
To help to protect others, I reported a phishing email yesterday to Virgin media, by forwarding a copy of the message to phishing@virginmedia.com as per their reporting instructions.
What was their response to me being a good citizen, yep they locked my account!
The kicker here is they locked my account before sending the email notification to say they were going to do so. As a result I have only just received this notification, after I have manged to get back into my account.
Unbelievable, totally unbelievable!
Part of the VM Email:
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Hello
Thank you for your report,
Please be advised my.eamil@ntlworld.com is now locked due to possible compromise.
Please follow all the steps below to resolve your issue with your compromised e-mail account:-
Login to My Virgin Media via http://my.virginmedia.com using your default .....................
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Hey superplay Thanks for reaching out to us on the Virgin Media community forums. 👋🏼
I'm sorry to hear about the issues you are facing with relation to your email account.
Have you tried to get this unlocked by resetting the password?
Or have you managed to reach out to the team to get this unlocked?
Let us know.
Kind regards,
Ilyas.
