Your Virgin Media Mail account is currently unavailable - Locked out of email

Looking at Railly's issue, our problem is with a viginmedia.com address  where the account holder has a blueyonder.co.uk address.  The virgin email is no longer accessible but the blueyonder mail has no problem.  makes me thinkk that there is a problem with associating a virgin account with a blueyonder account.

Dear Virgin staff, I do hope you are looking into this, which looks like a system change that has gone wrong.for some people.  Our virgin emaikll has not worked since the evening of 10th May (it could've been earlier in the day). 

VIRGIN: what are you doing about this?  No reply and I will consider writing to a national magazine.]

Hello Daniel,

thank you for reaching out.

I have tried this using my googlemail account but this has not worked. When I retry, the following message appears:

You've recently requested to change the email address you use to sign in to My Virgin Media. Please check your emails and verify this change before making further account changes.

I have already verified the email but I seem to be stuck in a vicious loop!!!

Regards

Gopal

I have got as far as attempting to reset the password of the email account, which is the way of getting the account unlocked, assuming it has been locked for security reasons.  Unfortunately the correct answer to the security question (what is your mother's maiden name) is not recognised.  Its as if someone or something has corrupted it. So, cannot reset the password, so cannot unlock the account. I seem to have run out of options.  What will you suggest now?  (at least a partial refund of our regular bill, I suggest)

Hi rayhy,

I can see that one of my colleagues has already responded to you via the other post you've made. We'll continue to assist you from there going forward.

Thanks,