Forum Discussion

Trefor's avatar
Trefor
Joining in
6 months ago

Will i lose my "name@virgin.net." and *name@virginmedia.com" emails?? I have a live VM Account.

Will i lose my "name@virgin.net." and *name@virginmedia.com" . emails?? I have a live VM Account.

As others have reported. I received threatening messages telling me that I would lose the email addresses.   Spoke to VM Support (with some difficulty!) they assured me that my email accounts would be relinked to my current VM account.  No idea why they became unlinked!  VM Support told me they call me back to confirm that the relink had been made.  Still waiting for that call.....

I have a VM Package - Broadband/TV/Phone, and have been with VM continuously for over 10 years.  Last chat with VM Support they told me that I need to move to TalkTalk.  Is this true??  If so I will considers this as a breach of contract and will look to move to another fibre supplier.  Talk Talk have a poor reputation so I'm not going there!

 

 

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  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    6 months ago

    I'm going to escalate this to the Forum Team who will take a look and see what they can do.

    Phone support's reference to TalkTalk is based on a historical misunderstanding that one would have hoped would have long run it's course by now.

    ADSL customers were moved to TalkTalk when Virgin Media sold off the service, BUT Virgin Media maintained control of the virgin.net domain, TalkTalk customers virgin.net emails should have all closed by now as Virgin Media gave them a maximum of 12 months before they closed down the email addresses linked to those accounts.

    The above is not relevant to you as you are a current VM customer.  However it is possible that the virgin.net account was never properly linked to your Virgin Media account.

    My understanding is that where a customer has a live broadband account, Virgin Media can move to save any and all addresses a customer has now.  As you come into that category - I would hope the Forum Team can get this sorted for you.

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    6 months ago

    Suggest you open an email account elsewhere and send copies of anything important there asap.

    • ravenstar68's avatar
      ravenstar68
      Very Insightful Person
      6 months ago

      I agree, but only on the principle that it's good idea to back up your emails regardless of who your provider is.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Trefor, thank you for your post.

    We're sorry to hear you haven't received the call back you were expecting 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel