This is getting beyond a joke now...my ntlworld email address wnet haywire after the latest Thunderbird update. I want to reset my email password so I can set it up again, I cannot reset it for soem reason and the new AI customer service line is soul destroying ...can anyone help ?
Try following these steps to see if a password reset allows access:
Sign in to My Virgin Media
Go to Account settings, then Account details
Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
Continue the flow and a new secure password will be generated, and the mailbox unlocked
Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
