Forum Discussion
6 Replies
- meld51On our wavelength
Well I'm saddened by this reduction in service. What a shame.
I created secondary email addresses because my primary address was pwned. I think I'm right in saying that I cannot change my primary address. I no longer use it and I have mostly moved away from VM. I think it's time to find a new ISP.- Graham_AVery Insightful Person
You don't need to change ISP just because of email issues. Indeed the advice is always to have an email provision that is independent from your ISP.
- coenobyVery Insightful Person
VM stopped allowing broadband customers to create new secondary email accounts back in May 2022. In fact, VM have not issued any new VM email accounts since then, even to new customers.
As to viewing the list of secondary email accounts in your primary account, well that seems to have disappeared when the VM02 sign in changes were made. It's not clear whether that was an oversight or all part of a bigger plan.
Coenoby
- newapolloVery Insightful Person
I've only linked my main VM account with the VMO2 ID.
If I log into webmail https://mail.virginmedia.com/appsuite/ I can still see and access my secondary email account ( I don't have any additional secondary accounts).
Clicking on the Settings cogwheel in the top right hand corner opens the basic settings page. From there clicking on Accounts lists my main and secondary email accounts. There is a trashcan icon to the right of my secondary account which I presume will delete that account.
- coenobyVery Insightful Person
newapollo "Clicking on the Settings cogwheel in the top right hand corner opens the basic settings page. From there clicking on Accounts lists my main and secondary email accounts"
VM webmail does have the facility to effectively act like an email app/client so you can manage the emails of a number of VM or third party email accounts from within a single VM webmail account.
So it would seem that at some point you added that secondary email account to your Primary webmail account.
I have never added any other email accounts to my primary webmail account so that "Accounts" section in my primary webmail account only shows my primary VM account. I have a number of secondary VM email accounts that I can still access individually but I cannot find them listed anywhere.
Coenoby
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