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putthekettleon's avatar
putthekettleon
Joining in
2 years ago
Solved

Webmail compose and reply broken for months

I've got a problem with the webmail whereby you can't compose or reply.  It affects all of my devices and different browsers.  I've been waiting for it to get fixed as I've seen others also have this problem.  It seems just to be the web application because I can compose etc through a generic email program using my login details.

Can somebody fix this please?

Thanks

Amanda

  • 用心棒's avatar
    用心棒
    2 years ago

    In webmail is the highlighted area shown below blank (it usual contains the account name initials) and Reply to sender, Reply to all recipients, Forward, Delete options not selectable?

    If you select âš™ > Accounts, is it blank, i.e. similar to the following:

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 years ago

    In webmail is the highlighted area shown below blank (it usual contains the account name initials) and Reply to sender, Reply to all recipients, Forward, Delete options not selectable?

    If you select âš™ > Accounts, is it blank, i.e. similar to the following:

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • putthekettleon's avatar
      putthekettleon
      Joining in
      2 years ago

      Yes both like that, no initials and the other page is blank

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Hi putthekettleon 

      Thanks for posting and welcome to the community.

      Sorry to hear of the email issue.

      I'll send you a PM now to assist further.