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Andy-Robinson's avatar
Andy-Robinson
Tuning in
2 years ago

Webmail - spam

Hi

Has anyone ever found an answer as to why Virgin Webmail puts non offending emails into the spam folder?

They will often put emails the wife sends me from another Virgin email address in the spam folder, then yesterday I was on the telephone with Virgin Media sorting out the new email verification process and some of the emails that Virgin sent went into the spam folder as well.

I regularly right click on the none spam emails and highlight them as "Not Spam" but when they come again, yes they are still going into the spam folder!

I also click the "Not Spam" icon at the top of the page, but this also does not stop the same emails from going into the spam folder?

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  • Andy-Robinson's avatar
    Andy-Robinson
    Tuning in
    2 years ago

    Hello

    Has anyone ever found an answer as to why Virgin Webmail puts non offending emails into the spam folder?

    They will often put emails the wife sends me from another Virgin email address in the spam folder, then yesterday I was on the telephone with Virgin Media sorting out the new email verification process and some of the emails that Virgin sent went into the spam folder as well.

    I regularly right click on the none spam emails and highlight them as "Not Spam" but when they come again, yes they are still going into the spam folder!

    I also click the "Not Spam" icon at the top of the page, but this also does not stop the same emails from going into the spam folder?

  • Andy-Robinson's avatar
    Andy-Robinson
    Tuning in
    2 years ago

    Hello

    Has anyone ever found an answer as to why Virgin Webmail puts non offending emails into the spam folder?

    They will often put emails the wife sends me from another Virgin email address in the spam folder, then yesterday I was on the telephone with Virgin Media sorting out the new email verification process and some of the emails that Virgin sent went into the spam folder as well.

    I regularly right click on the none spam emails and highlight them as "Not Spam" but when they come again, yes they are still going into the spam folder!

    I also click the "Not Spam" icon at the top of the page, but this also does not stop the same emails from going into the spam folder?

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      2 years ago

      Hi Andy-Robinson, 
      Thank you for your post. I am sorry to hear you are having issues with your Wife's emails going into SPAM, are these the only emails that are going in there that should not be? Have you tired resetting the SPAM settings?
      Thanks,
      Zoie

      • Andy-Robinson's avatar
        Andy-Robinson
        Tuning in
        2 years ago

        Please read my whole post, I mentioned that even emails from Virgin Media will often go into the Spam mailbox.

        Just been on my webmail now, and yes again quite a few emails in the spam folder that I highlight as "Not Spam" every time I see them in the spam folder.

        And you mention resetting spam settings?

        Only options I see are =

        Reject All SPAM messages
        Move message to Spam folder
        Flag a message as SPAM but deliver to Inbox
        Turn off all SPAM filtering